1. Who operates Cloudorn
Cloudorn is operated by Kashif Zareef. Privacy questions and requests may be sent to admin@cloudorn.com.
2. Information we collect
- Account information: name, username, email address, country code, phone number, verification status and password hash.
- Shop information: business name, category, description, contact details, address, city, country, currency, delivery settings, hours, logo and listing content.
- Location information: shop coordinates and accuracy data when a Shop Owner chooses to capture location. Coordinates may be shown on the public shop page and used to open an external map, and may also be used for administration and location-based discovery.
- Transaction information: carts, orders, delivery details, product snapshots, service requests, statuses and related history.
- Cloudorn subscription payment information: plan and payment-order references, amount and currency, payment-provider tracker or reference, provider status, verified webhook-event information, refund status and payment audit history. Payment-card credentials are handled by the payment provider and are not intended to be stored in Cloudorn’s application database.
- Trust and safety information: reviews, owner responses, reports, moderation actions, account restrictions and administrative notes.
- Security and technical information: registration and login IP addresses, timestamps, session data, authentication version, browser requests, rate-limit events and error or delivery logs.
- Communications: support emails, temporary marketplace live-chat messages while a live session remains open, and Cloudorn Support Chat messages used for support and manual-payment assistance.
- Analytics information: when a visitor consents on a public, logged-out page, Cloudorn may use Google Analytics to receive limited website-usage information such as the public page path and a sanitized referrer. Cloudorn disables this analytics collection while a user is authenticated.
3. How we use information
Cloudorn uses information to create and secure accounts; verify email and phone details; approve and operate shops; show marketplace listings; process carts, orders and service requests; provide marketplace chat and Cloudorn Support Chat; calculate subscriptions; initiate, verify, reconcile and support Cloudorn subscription payments; publish verified reviews; investigate reports; prevent fraud and abuse; send service and lifecycle notices; maintain records; troubleshoot; understand consented usage of public pages; and comply with applicable law.
4. Legal reasons for processing
Depending on the user and applicable law, Cloudorn processes information to perform its agreement with users, operate the requested marketplace service, pursue legitimate interests in security and administration, comply with legal duties, protect users and obtain consent where consent is required.
5. What other users can see
Public shop pages may display business name, category, description, phone, WhatsApp, address, city, country, captured shop coordinates, hours, delivery information, products, services, ratings, reviews and owner responses. Customers and Shop Owners receive the transaction information needed to fulfil an order or service request. Private reports, security notes, location-accuracy metadata and internal moderation details are not public.
6. Marketplace chat and Cloudorn Support Chat
Marketplace live-chat messages are temporarily stored while a request is waiting or a conversation is active. When either participant closes the marketplace chat, or the session expires, that chat and its messages are deleted. Cloudorn Support Chat is separate: closed support conversations may remain available to the user and authorized Cloudorn staff for continuity, payment assistance, dispute handling or operational support until an Administrator permanently deletes them or they are otherwise removed under Cloudorn’s retention practices.
7. Sharing and service providers
Cloudorn may share limited information with the relevant Customer or Shop Owner to complete a marketplace transaction; with hosting, email, security and infrastructure providers that support the platform; with Safepay or another disclosed payment service provider when a Shop Owner uses online checkout for a Cloudorn subscription; with Google Analytics only after consent for analytics on public logged-out pages; with professional advisers; or with authorities when required by law or reasonably necessary to protect rights and safety. A payment provider may process payment credentials, billing details, contact information and transaction information under its own privacy and security practices. External map, video and website links are governed by the third party’s own privacy practices. Cloudorn does not sell personal information to advertisers.
8. International processing
Cloudorn and its service providers may store or process information in countries other than the user’s country. Where required, Cloudorn will use reasonable contractual, technical or organizational safeguards for such processing.
9. Retention
- Account and shop information is kept while needed to operate the account and marketplace.
- After paid subscription expiry, operational shop data is retained through the 30-day grace period and may then be permanently removed.
- Orders, service requests, reviews, reports, moderation and audit records may be retained after shop removal for transaction history, disputes, safety, fraud prevention and legal needs.
- Cloudorn subscription payment, webhook, refund and payment-audit records may be retained as reasonably needed for reconciliation, refunds, disputes, fraud prevention, accounting and legal obligations.
- Email-verification and password-reset tokens expire and are removed according to their security purpose.
- Marketplace live chat is deleted on close or expiry.
- Cloudorn Support Chat may be retained after closure for support continuity and may be permanently deleted by an Administrator according to operational and retention needs.
- Security, email-delivery and system logs are retained only as reasonably needed for operations, investigation and legal obligations.
10. Cookies, local storage and analytics
Cloudorn uses essential cookies or equivalent session identifiers for login, account security, cart continuity and CSRF protection. Cloudorn also stores the visitor’s analytics-consent choice in browser local storage. If a logged-out visitor grants consent, Google Analytics may be loaded on public pages. Analytics storage remains denied until consent is granted, and Cloudorn does not enable advertising storage or cross-site behavioral advertising through this consent flow. Analytics is disabled while the user is authenticated. See the Cookie Policy.
11. Security
Cloudorn uses password hashing, access controls, prepared database queries, CSRF protection, verification, rate limits, session controls, audit records and restricted administration features. No system is completely secure, and users should protect their credentials and report suspected misuse promptly.
12. Your choices and rights
Users may update certain account and shop information through Cloudorn, request correction, ask questions about stored information, request account or shop deletion, and object to or restrict certain processing where applicable law provides that right. Visitors can accept or reject optional analytics when the consent prompt is shown and can also clear site data through their browser. Some transaction, safety, security and legal records may need to be retained. Requests may be sent to admin@cloudorn.com.
13. Children
Cloudorn is not intended for children under 18 or below the age of legal majority. Cloudorn does not knowingly invite children to create marketplace accounts.
14. Changes to this policy
Cloudorn may update this policy as features, service providers or legal requirements change. The latest version will be published on this page with a revised effective date.
