Build trust through accurate and responsible selling
These guidelines apply to every Shop Owner, product listing, service listing and customer interaction on Cloudorn.
1. Accurate business identity
Use a genuine shop name, reachable phone number, accurate address and correct category. Do not impersonate another person or business.
2. Honest listings
Descriptions, images, prices, stock quantities, service availability and delivery information must be clear and current. Do not use misleading claims, hidden charges or unrelated images.
3. Lawful products and services
Shop Owners are responsible for ensuring their listings, licences, taxes, safety standards and fulfilment comply with applicable law. Illegal, counterfeit, stolen, dangerous or rights-infringing items and services are prohibited.
4. Fair fulfilment
Process orders and service requests promptly, communicate material delays and update statuses honestly. Do not mark a service completed before it has been delivered.
5. Customer information
Use customer contact, order and address data only for the transaction, support, safety or legal purpose for which it was provided. Do not sell, publish or misuse customer information.
6. Reviews and reports
Do not manipulate verified reviews, offer improper incentives, threaten reviewers or submit retaliatory reports. Owner responses must remain professional and relevant.
7. Temporary chat
Chat is for short-term communication only. Do not use it as the sole order record, request sensitive credentials or send unlawful, abusive or deceptive messages.
8. Cooperation with Cloudorn
Respond to reasonable verification or moderation requests. Cloudorn may hide listings, suspend a shop or restrict an account where these guidelines or the Terms of Service are violated.